PURCHASE AND ORDER TERMS – AUCTION EXPORT

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 The Customer acknowledges having read these terms and conditions prior to confirming any order and declares that they are of legal age, legally capable of entering into a contract, and authorized to conclude a vehicle purchase agreement.

GERMANY – MOLDOVA – MONTENEGRO – KOSOVO – CROATIA – ALBANIA – GREECE – BULGARIA – BELGIUM – FRANCE – SPAIN – ROMANIA – PORTUGAL – LUXEMBOURG – NETHERLANDS – SWITZERLAND – ITALY AND ALL EUROPEAN COUNTRIES: 

HOME DELIVERY TIME: 5 DAYS. DELIVERY FEE: €1,000 , INCLUDING ALL DOCUMENTS AND VEHICULE REGISTRATION.

A 10% DISCOUNT ON QUOTE IN CASH PAYMENT (PAYMENT IN A SINGLE TIME WHEN ORDERING)

HOW DO I ORDER A VEHICULE FROM AUCTION EXPORT?

01 — ORDERING AND PAYMENT OPTIONS. ORDERING OPTIONS

N°1 — 10% DEPOSIT UPON ORDERING AND 90% BALANCE UPON DELIVERY

To order a vehicle from AUCTION EXPORT, we offer three ordering options. We provide these choices so that the client can select the solution best suited to their situation.

This option allows the client to confirm the vehicle order by paying only a deposit equal to 10% of the vehicle price, plus a €1,000 delivery fee. The remaining 90% of the vehicle price is paid only after the vehicle has been received and all vehicle documents have been verified at the client's home.

The terms are as follows:

Payment of a deposit (10% of the vehicle price plus the €1,000 delivery fee) upon ordering the vehicle;

Payment of the remaining 90% of the vehicle price upon delivery, following verification of the vehicle and documents;

€1,000 delivery fee;

Delivery to the client's home or a specified address;

Estimated delivery time: up to 5 days after final order confirmation.

EXAMPLE FOR A €10,000 VEHICLE

Vehicle price: €10,000

10% deposit: €1,000

90% balance: €9,000

Delivery fee: €1,000

The €9,000 balance is paid after delivery and verification of the vehicle at your home, in accordance with the agreed contractual terms. 💰 TOTAL AMOUNT DUE AT ORDER: €2,000 (€1,000 10% deposit + €1,000 delivery fee)

AMOUNT DUE UPON DELIVERY: €9,000

TOTAL: €11,000 (VEHICLE PRICE €10,000 + €1,000 DELIVERY FEE)

DOCUMENTATION AND REGISTRATION INCLUDED

02 — OPTION 2: FINANCING — 30% AT ORDER, 70% FINANCED FINANCING AND INSTALLMENT PAYMENT OPTIONS AVAILABLE (6 TO 36 MONTHS MAXIMUM)

For customers wishing to spread the cost of the vehicle over several monthly payments, we offer a financing solution that allows you to pay for your vehicle in installments, interest-free.

To take advantage of this option, you must pay a deposit equal to 30% of the vehicle's price, along with the €1,000 delivery fee, to confirm your order.

The remaining balance (70% of the total) can then be paid in monthly installments over a chosen term ranging from 6 to a maximum of 36 months. FINANCING WITH MONTHLY INSTALLMENTS

📅 TERM: 6 TO 36 MONTHS

• 30% DOWN PAYMENT ON VEHICLE PRICE

• €1,000 DELIVERY FEE

EXAMPLE FOR A €10,000 VEHICLE:

• Down payment (30%): €3,000 • Delivery fee: €1,000

💰 TOTAL AMOUNT DUE AT ORDER: €4,000

💰 REMAINING AMOUNT TO BE FINANCED: €7,000

📊 MONTHLY PAYMENT EXAMPLES:

• 12 MONTHS: €583.33 / MONTH

• 24 MONTHS: €291.67 / MONTH

• 36 MONTHS: €194.44 / MONTH

📦 5-DAY DELIVERY: €1,000

— DOCUMENTATION AND REGISTRATION INCLUDED

Financing is only finalized upon approval of the application and validation of applicable terms and conditions.

03 — OPTION N° 3: FULL PAYMENT UPON ORDERING WITH A 10% DISCOUNT

Customers who choose to pay the full price of the vehicle in a single payment upon ordering may benefit from a 10% commercial discount on the vehicle price, provided this offer is expressly stated in their quote.

EXAMPLE FOR A VEHICLE LISTED AT €10,000

Vehicle price: €10,000

10% commercial discount: – €1,000

Vehicle price after discount: €9,000

Delivery fees: €1,000

TOTAL PAYABLE: €10,000

This discount applies only to the vehicle price and does not automatically apply to delivery fees or other services that may be included in the quote.

The discount is valid only when the Customer pays the full amount due upon ordering and within the validity period indicated on the quote.

DOCUMENTATION AND REGISTRATION INCLUDED.

VEHICLE ORDER

DELIVERY: TO GET THE PRICE INCLUDING ALL TAXES (TTC), simply add €1,000 to the vehicle price. There are no additional costs, as everything is included.

SIMULATION: For a vehicle advertised at €10,000, the price including all taxes, registration document (carte grise), and delivery is €11,000. The company commits to providing customers with all documents upon vehicle delivery, included in the price:

Insurance certificate (or green card).

Registration certificate.

Roadworthiness test certificate (contrôle technique).

Certificate of conformity.

Car-Pass.

Service book.

Maintenance invoice.

For importation and vehicle registration purposes, the Client must provide an identity card and an invoice. The vehicle will be delivered with a temporary "W" plate for a 14-day trial period. Once the order is confirmed, you will receive a tracking number to monitor its progress.

– Following delivery, in accordance with online consumer protection laws, you have 14 days to refuse or exchange the vehicle, or to obtain a refund.

– If the vehicle is found unsuitable upon inspection at delivery, the Client may refuse it, exchange it, or receive a refund without further formality.

– In the event of non-delivery of the ordered item, the Client may file a formal complaint, cancel the transfer, and claim damages from our company.

– Once the withdrawal period has expired, a local garage will be assigned to handle your warranty and address any issues that may arise; any problems will be resolved automatically.

– Please remember that any defect must be reported before the warranty expires. If your car develops a problem, you have the duration of the warranty period—starting from the delivery date—to have it refurbished or exchanged. This option is in addition to your consumer rights regarding the return of defective products.

– If these terms are acceptable to you, please confirm so that we can prepare the quote (subject to availability) and provide our bank details (RIB) for you to finalize the order by paying the required 10% or 30% deposit.

Please note that preparing the quote and purchase order effectively halts the sale of the vehicle on our platforms to prevent duplicate orders. Furthermore, the quote will be valid for 24 hours (the duration the sale is suspended), allowing sufficient time for you to visit the bank and confirm the order by transferring the 10% or 30% deposit to our company account. Once the vehicle is ready for handover to the Client, the Client will receive an email stating the estimated delivery date. The Client may also check the delivery date using the tracking number. Our company will then assign an authorized delivery agent to handle all administrative and financial procedures, acting as a seller under mandate.

The Client will subsequently be contacted by the delivery agents to schedule a definitive delivery time. A confirmation SMS regarding the vehicle delivery time will be sent to the Client by the delivery company. The Client has 12 hours from receipt of the SMS to request a change to the agreed time. Failing this, the Client is deemed to have accepted the indicated date and time and agrees to be present at the precise time of the scheduled appointment.

If the Client fails to respond to the Company and the Company is unable to arrange an appointment directly with the Client within 3 days of receiving the email specifying the delivery date, the Company reserves the right to:

– Begin charging the Client storage fees of €15 per day, starting from the day the Client received the email notifying them that the vehicle was ready for handover;

– Cancel the purchase order and deduct any non-recoverable costs already paid by the Company.

If the delivery company deems access to the delivery address difficult, the Client agrees that:

– delivery may be delayed, and/or

– the delivery address may be changed.

The delivery company may, for instance, propose delivering the vehicle to an accessible parking area near the original delivery address.

04 — IMPORT AND EXPORT OF VEHICLES 

The vehicles offered for sale are imported from Germany.

Our business involves sourcing, selecting, and preparing the vehicles, as well as organizing their transport to the destination country specified by the customer.

The vehicles offered are presented with available information regarding their general condition, mileage, engine specifications, equipment, history, and any known defects.

Before being offered for sale, the vehicles undergo inspection and preparation—in accordance with procedures applicable to the specific vehicle—to ensure they are ready for sale and delivery under optimal conditions.

The price shown in the listing is the vehicle's reference price.

For home delivery, the quoted delivery and processing fees are:

€1,000

These fees cover delivery to the address provided by the customer, as well as the logistics operations associated with the order.

The quoted delivery timeframe is:

UP TO 5 DAYS

This timeframe is indicative and begins upon final order validation, receipt of the required payment (based on the chosen option), and confirmation that both the vehicle and necessary documents are available.

Circumstances beyond the control of the seller or the carrier may, in exceptional cases, result in a delay.

PRE-PURCHASE INFORMATION

This document aims to provide a clear, transparent, and detailed overview of the various stages involved in the purchase, ordering, financing, importation, registration, delivery, and warranty of the vehicles offered for sale.

The vehicles offered are primarily imported from Germany and can be delivered to various European countries.

The vehicles are available to order and undergo preparation before being made available to the customer.

05 — PRICES (INCL. TAX) AND DELIVERY CHARGES

The price applicable to each vehicle is the one specified in the quote and/or purchase order accepted by the Customer.

Where the offer includes home delivery for a fee of €1,000, the reference amount is calculated as follows:

VEHICLE PRICE + €1,000 DELIVERY FEE

EXAMPLE

For a vehicle listed at: €10,000

Delivery fee: €1,000

Total amount: €11,000

The quote or purchase order details any fees, taxes, duties, administrative formalities, and services included in the agreed price.

No additional costs shall be deemed included unless expressly stated in the quote or purchase order.

06 — DOCUMENTS SUPPLIED WITH THE VEHICLE

Subject to the documents actually applicable to the vehicle and the country of registration, the documents provided upon delivery may include, in particular:

Registration certificate;

Certificate of conformity;

Roadworthiness test certificate, where required or available;

Insurance certificate or equivalent document, where applicable;

Car-Pass, where legally required;

Service booklet;

Available invoices or proof of maintenance;

Documents required for import and registration procedures;

Administrative documents issued in the Customer’s name, where provided for in the contract.

The Customer must provide the documents necessary to complete administrative formalities, including:

A valid identity document;

Proof of address;

Any additional information or documents required for vehicle registration in the country of destination.

The exact list of documents depends on the vehicle’s status, the country of destination, and applicable administrative requirements.

07 — VEHICLE ORDER

Every order begins with the preparation of a detailed quote and/or a purchase order.

The document specifies, in particular:

The Client’s identity;

The vehicle’s specifications;

The make and model;

The price of the vehicle;

The delivery charges;

The chosen payment method;

The amount of the deposit or initial payment;

The outstanding balance;

Any applicable discounts;

Financing terms, where applicable;

Delivery conditions and estimated timeframes;

Required documentation;

Applicable warranty and return conditions.

The Client must verify all information contained in the quote before proceeding with payment.

The order becomes final—in accordance with the terms set out in the quote or purchase order—upon acceptance by the parties and receipt of the required payment.

08 — QUOTE VALIDITY AND VEHICLE RESERVATION

To prevent the same vehicle from being sold to multiple customers simultaneously, the preparation of a quote may result in a temporary reservation of the vehicle.

Where indicated on the quote, the quote may be valid for a limited period, such as 24 hours.

During this period, the Customer is invited to confirm their order and make the required payment.

If confirmation is not received within the timeframe specified on the quote, the reservation may expire, and the vehicle may be put back up for sale.

Any extension of the reservation requires express confirmation.

09 — PAYMENT TERMS

Payments are made in accordance with the terms specified in the quote and the purchase order.

When payment is made by bank transfer, the banking details provided to the Client must match the official details appearing in the contractual documents.

The Client must retain proof of payment.

A deposit or initial payment does not, in itself, constitute final confirmation of delivery until all other conditions stipulated in the contract have been met.

The company may request additional documentation if required for order validation, financing, or administrative formalities.

10 — ORDER TRACKING NUMBER

Once the order has been definitively confirmed, a tracking number may be provided to the Customer.

This number enables the Customer to track the status of their order and, where the tracking system allows, to obtain information regarding the preparation, transport, and delivery of the vehicle.

When the vehicle is ready for delivery, an estimated delivery date is communicated to the Customer.

11 — HOME DELIVERY

Delivery is arranged to the address provided by the Customer when placing the order.

The vehicle may be transported by a professional driver or a contracted professional carrier.

The carrier contacts the Customer to agree on the practical arrangements for delivery.

A delivery appointment, including a specific date and time, may be scheduled.

The Customer must ensure they are available at the scheduled time or designate a person authorized to receive the vehicle, where permitted.

If access to the originally specified address is impossible or presents particular difficulties for the transport vehicle, an alternative, accessible address nearby may be proposed to the Customer.

In such cases, the carrier will inform the Customer in advance to agree on a suitable handover location.

12 — DELIVERY TIME

The stated timeframe is 5 days from the final confirmation of the order, subject in particular to:

confirmation of the vehicle;

receipt of the required payment;

availability of the documents;

availability of the carrier;

administrative formalities;

traffic and transport conditions;

any event beyond the control of the seller or the carrier.

In the event of a foreseeable delay, the Customer shall be informed in accordance with the terms of the contract.

Any applicable statutory timeframes remain those stipulated by the legislation of the relevant country and by the contract concluded with the Customer.

13 — RECEIPT AND INSPECTION OF THE VEHICLE

Upon delivery, the Customer is advised to carefully inspect the vehicle.

This inspection may cover, in particular:

The general condition of the bodywork;

The condition of the interior;

Equipment;

Tires;

Visible fluid levels;

Accessories;

Keys;

Documents;

The vehicle’s general conformity with the description in the quote or purchase order.

A delivery report may be drawn up.

This document may record:

The date and time of delivery;

The Customer’s identity;

Vehicle identification details;

The recorded mileage;

Accessories handed over;

Documents handed over;

Any comments made by the Customer;

Any reservations noted at the time of delivery.

The Customer is advised to immediately note any reservations or anomalies on the delivery report.

14 — VEHICLE CONDITION CHECK

Vehicles may undergo a technical assessment or inspection prior to being offered for sale.

Depending on the vehicle, this inspection may cover a wide range of check points, relating in particular to:

the engine;

the transmission;

the braking system;

the steering;

the tires;

the bodywork;

the interior;

electrical equipment;

safety equipment;

mechanical components.

The vehicle may also undergo cosmetic, mechanical, or bodywork preparation before being presented to the customer.

Upon delivery, an additional check may be performed in the customer's presence to verify that the vehicle matches the contractual description.

15 — PHOTOGRAPHS AND DESCRIPTION OF THE VEHICLE

The photographs published on the site are intended to show the vehicle in the condition it was in at the time it was offered for sale.

They may show the vehicle from various angles, including:

exterior;

interior;

dashboard;

trunk;

wheels and tires;

engine compartment;

equipment;

any visible defects.

Where known defects are identified, they must be mentioned in the vehicle description or in the available contractual documents.

The Customer must review all photographs, descriptions, specifications, and information provided before confirming their order.

16 — NO PHYSICAL SITE VISIT BEFORE ORDERING

When the vehicle is sold exclusively via a remote sales channel, the Customer may not have the opportunity to physically view or test drive the vehicle prior to placing the order.

This specific circumstance must be clearly brought to the Customer's attention before the contract is concluded.

The seller then makes available all available information regarding the vehicle to enable the Customer to make an informed decision.

Any statutory rights applicable to the Customer remain preserved under the terms and conditions set forth in the applicable regulations.

17 — RIGHT OF WITHDRAWAL

Where the regulations applicable to the contract provide for a right of withdrawal for distance purchases made by a consumer, the Client has the applicable statutory period within which to exercise this right.

The standard provision stipulates a period of 14 days starting from the delivery of the vehicle.

This right must be exercised in accordance with the procedures set out in the contract and in the withdrawal form provided to the Client.

The Client must be able to demonstrate that they exercised their right within the applicable timeframe.

However, certain situations may be excluded from the right of withdrawal or subject to specific rules. The exact conditions must therefore be determined based on the Client’s status, the country concerned, and the precise nature of the transaction.

18 — VEHICLE RETURN

Where the right of withdrawal is legally applicable and validly exercised, the vehicle must be returned in accordance with the procedures communicated by the seller.

The Customer must return the vehicle along with the documents, accessories, keys, and items provided at the time of delivery.

A vehicle condition assessment may be conducted upon its return.

The vehicle may be inspected to verify its condition relative to its state at the time of delivery.

Any consequences of depreciation resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the vehicle shall be determined in accordance with applicable legal rules.

19 — REFUND

When the Customer validly exercises a right of withdrawal and the legal conditions are met, the sums to be refunded are reimbursed in accordance with applicable legal and contractual provisions.

The refund is made using the payment method prescribed by applicable regulations or in accordance with the terms agreed upon with the Customer.

The applicable refund timeframes are those prescribed by current legislation.

20 — REFUSAL OF THE VEHICLE UPON DELIVERY

If, upon delivery, the Customer discovers a significant discrepancy between the delivered vehicle and the contractually agreed specifications, they must immediately report it to the carrier and the seller.

Where possible, such observations must be recorded on the delivery report.

Depending on the nature and severity of the issue identified, various solutions may be considered, including:

repair;

bringing the vehicle into conformity;

replacement, where legally and practically feasible;

cancellation of the sale, provided the legal conditions are met;

refund, where applicable.

How the situation is handled will depend on the nature of the defect and the Customer’s rights.

21 — DELAYED OR MISSING DELIVERY

In the event of a significant delay beyond the contractually agreed timeframe, the Customer is entitled to the rights provided for by applicable law.

Where the legal conditions are met, the Customer may, in particular, request that the seller make delivery within a reasonable additional period.

If the seller fails to comply within that period and the legal conditions are met, the Customer may exercise their right to terminate the contract in accordance with applicable provisions.

Nothing in these terms shall be construed as depriving the Customer of mandatory rights granted to them by law.

22 — GSTATUTORY WARRANTY OF CONFORMITY

When the Customer is entitled to the statutory warranty of conformity applicable to the sale, the seller is required to deliver a vehicle that conforms to the contract.

In the event of a lack of conformity existing at the time of delivery and recognized under applicable regulations, the Customer may avail themselves of the remedies provided by law.

Depending on the situation and applicable regulations, the solutions may include, in particular:

repair;

replacement;

price reduction;

cancellation of the sale.

The exact terms depend, among other things, on the nature of the defect, its severity, and the rules applicable to the contract.

23 — WARRANTY AGAINST HIDDEN DEFECTS

Where the provisions regarding hidden defects apply, the Customer also benefits from the protections provided by law.

A hidden defect is, in particular, a defect that is not apparent at the time of purchase and is sufficiently serious to render the vehicle unfit for its intended use or to significantly impair such use.

The Customer must report any issue in accordance with the conditions and timeframes stipulated by applicable regulations.

24 — COMMERCIAL WARRANTY AND SUPPORT

When a commercial warranty is offered in addition to statutory warranties, its terms are specified in a warranty document or in the order form.

Once the withdrawal period has expired, if a commercial warranty applies, a partner garage or repairer may be designated in the Customer's area of ​​residence.

The Customer must then contact the specified garage in accordance with the procedure set out in the warranty.

Any work covered by a warranty must be reported and approved in advance, in accordance with the terms of that warranty.

The Customer must retain documents relating to the vehicle's repairs and maintenance.

25 — OBLIGATION TO REPORT DEFECTS

Any issue identified with the vehicle must be promptly reported to the seller or the department responsible for warranty claims.

The Customer must not undertake major repairs without first verifying the applicable coverage terms, except in cases of emergency or safety requirements.

Warranty claims must be accompanied, where necessary, by supporting documentation identifying the vehicle and the issue encountered.

26 — CUSTOMER RESPONSIBILITY AFTER DELIVERY

From the moment the vehicle is actually handed over to the Customer, the Customer is responsible for its use, maintenance, and compliance with applicable traffic regulations.

In particular, the Customer must:

adhere to maintenance recommendations;

perform necessary checks;

observe maintenance schedules;

use the vehicle for its intended purpose;

comply with insurance and registration obligations;

promptly report any significant malfunction.

Damage resulting from misuse, an accident, unauthorized modification, or improper maintenance may be excluded from warranty coverage under the conditions stipulated by law and the contract.

27 — REGISTRATION AND ADMINISTRATIVE FORMALITIES

To enable the completion of administrative formalities, the Client shall provide the necessary documents—specifically proof of identity and proof of residence—as well as any additional documents that may be required.

Where specified in the offer, import and registration formalities are included in the advertised price.

The vehicle may be delivered with temporary documents or license plates where legally permitted and necessary to allow for its transport or temporary use.

Any temporary or permanent registration remains subject to the administrative regulations of the country concerned.

28 — DELIVERY TO VARIOUS EUROPEAN COUNTRIES

Delivery can be arranged to various European countries, including:

GERMANY – MOLDOVA – MONTENEGRO – KOSOVO – CROATIA – ALBANIA – GREECE – BULGARIA – BELGIUM – FRANCE – SPAIN – ROMANIA – PORTUGAL – LUXEMBOURG – NETHERLANDS – SWITZERLAND – ITALY AND ALL EUROPEAN COUNTRIES: 

However, delivery availability and registration formalities depend on the destination country and applicable regulations.

The Customer is informed of any specific formalities prior to the final confirmation of their order.

29 — SPECIFIC FINANCING TERMS

Financing is not granted automatically.

All financing requests are subject to a review of the application and the terms of the proposed financing.

The Client must provide the supporting documents required for the review of their application.

Financing may be arranged over:

12 MONTHS – 24 MONTHS – 36 MONTHS

or over another duration if expressly offered.

The financed amount, the monthly payment amount, any financing costs, the applicable rate, and other terms must be specified in the corresponding financing agreement.

No financing request shall be considered definitively accepted prior to written confirmation.

30 — CANCELLATION PRIOR TO DELIVERY

Any request for cancellation prior to delivery must be made in accordance with the terms of the purchase order and applicable regulations.

The financial consequences of a cancellation depend, in particular, on:

the reason for the cancellation;

the date of the request;

the Customer’s status;

the chosen payment method;

the stage of the order’s progress;

costs already incurred;

applicable legal provisions.

Mandatory consumer rights remain applicable where provided for by law.

31 — COMMITMENT TO TRANSPARENCY

Our goal is to provide the Customer with all available information regarding the vehicle prior to the conclusion of the sale.

The Customer is invited to carefully review:

the photographs;

the vehicle description;

the mileage;

the equipment;

the available history;

any defects;

the price;

delivery costs;

payment terms;

warranty conditions;

return conditions;

contractual documents.

The Customer may request further clarification before confirming the order.

32 — SUMMARY OF THE THREE OPTIONS

OPTION 1 — DEPOSIT

10% at order + 90% at delivery + €1,000 delivery fee

Example:

Vehicle: €10,000 | Deposit: €1,000 | Balance: €9,000 | Delivery: €1,000 | TOTAL: €11,000

OPTION 2 — FINANCING

30% at order + 70% financed + €1,000 delivery fee

Example:

Vehicle: €10,000 | 30% at order: €3,000 | 70% financed: €7,000 | Delivery: €1,000 | TOTAL (VEHICLE + DELIVERY): €11,000

The €7,000 financed amount is then allocated according to the term and conditions of the approved financing.

OPTION 3 — FULL PAYMENT

100% of vehicle price paid at order + 10% discount + €1,000 delivery fee

Example:

Vehicle: €10,000 | 10% discount: –€1,000 | Price after discount: €9,000 | Delivery: €1,000 | TOTAL: €10,000

33 — COMPLETE ORDER EXAMPLE

For a vehicle listed at €10,000, the Customer may choose from the following three options:

PAYMENT WITH 10% DEPOSIT

10% at time of order: €1,000

90% upon delivery: €9,000

Delivery: €1,000

Total: €11,000

FINANCING

30% at time of order: €3,000

70% financed: €7,000

Delivery: €1,000

Total: €11,000

PAYMENT IN FULL

Initial price: €10,000

10% discount: – €1,000

Price after discount: €9,000

Delivery: €1,000

Total: €10,000

34 — ACCEPTANCE OF TERMS

Before placing an order, the Customer must review the quote, the order form, the terms of sale, the payment terms, the delivery terms, and the warranty conditions.

By confirming the order, the Customer acknowledges having received the necessary information regarding the vehicle and the terms of the transaction.

The Customer must retain a copy of all contractual documents and proofs of payment.

Any significant change to the price, the vehicle, or the financing or delivery terms must be confirmed in writing.

35 — CONTACT AND ORDER TRACKING

For any questions regarding:

a vehicle;

a quote;

an order;

payment;

financing;

delivery;

administrative documentation;

a warranty;

a return request;

the Customer may contact the sales department via the communication channels specified by the company, such as WhatsApp, Messenger, telephone, or email.

Any significant request concerning an order should, whenever possible, be confirmed in writing to ensure a proper record of communications.

36 — FINAL PROVISIONS

The purpose of these terms is to clearly define the key stages of acquiring a vehicle: selection, quote, order, payment, importation, preparation, delivery, inspection, warranty, and any potential return.

The order form and the quote serve as the reference documents for determining the vehicle's precise specifications, price, included services, payment terms, and the specific conditions applicable to each transaction.

In the event of a discrepancy between general marketing materials and the provisions of the quote or the signed order form, the contractual documents applicable to the transaction shall prevail, subject to mandatory legal provisions.

THESE TERMS MUST BE READ CAREFULLY BEFORE MAKING ANY PAYMENT OR CONFIRMING AN ORDER.

The Customer acknowledges having been informed of the various payment and delivery options and understands that they may request further information before confirming their purchase.

WE INVITE YOU TO READ ALL TERMS CAREFULLY BEFORE CONFIRMING YOUR ORDER.

Confirming an order implies acceptance of the terms set out in the quote and the order form, within the limits prescribed by applicable law.